FREQUENTLY ASKED QUESTIONS

WHAT IS INTERVINO?

InterVino is a gift delivery service specialising in single and twin pack bottles of quality wine. Each hand-picked product is carefully packaged in a superb Italian gift box, accompanied by a stunning bow, an elegant gift card and finished off with the InterVino seal of approval. Our next day delivery policy (throughout Sydney) ensures the recipient receives it promptly, telling the recipient you care enough to do this right. And while your recipient is gob-smacked at your fabulous gesture, you can sit back and relax, knowing that you have just saved yourself valuable time, effort and money… and you didn't even get off your seat!

IS DELIVERY INCLUDED IN THE PRICE?

Yes, the price you see is the price you pay at our checkout. There are no hidden charges. In most cases InterVino delivers next business day to Sydney CBD and most Sydney Metro areas. Optional next business day delivery is also available for interstate deliveries.

WHAT IF I WANT IT DELIVERED TO A POINT OUTSIDE INTERVINO'S DELIVERY AREA?

InterVino delivers Australia-wide. If we do not deliver to an area you are specifically after, contact us via email or phone with the product you would like to purchase and where you want it to go, and one of our friendly staff will personally assist you with your order and advise you of any additional cost if applicable. International deliveries are sometimes possible but is dependant upon the Country and whether they liquor importation restrictions apply Contact InterVino for further information..

DOES INTERVINO DELIVER INTERSTATE?

Yes. Interstate deliveries are available via the InterVino website. Simply click SELECT on the product you wish to send, and you will be taken to an Order Form. From the Recipient State dropdown list you can select the delivery location and whether you'd prefer a STANDARD (prompt) or EXPRESS (next business day) delivery. The relevant additional charge will be clearly displayed and updated on your Order Form before you make payment. Once payment is made InterVino will email you a tax invoice for your records. If you have any questions or need assistance please Contact InterVino for further information and we will be delighted to help.

WHAT METHOD DOES INTERVINO USE FOR DELIVERY?

Throughout Sydney all InterVino gifts are personally delivered door-to-door by courier ensuring that your gift is delivered in perfect condition and ready to be received with a WOW! ABSOLUTELY STUNNING!! Deliveries outside Sydney are carefully packed as you see it here, then securely wrapped and packed again and delivered door-to-door via Australia Post. InterVino recommends purchasers provide a business address for the recipient if possible to ensure a prompt successful delivery and maximum exposure for you, the gift giver!

IS IT SAFE TO PAY BY CREDIT CARD?

Yes! It is now far more secure to purchase on-line with your credit card details than ever before as more and more busy people are buying on-line. In fact, research has shown that you are more likely to encounter fraudulent use of a credit card over the counter at a store than on-line! Think how many times you do that a week... At InterVino we have ensured all payments are SSL encrypted via the ANZ eGate secure payment facility for your complete peace of mind. Still uncertain? Contact us and we'll accept your card payment over the phone. We'll even accept EFT or cheque. It's that simple.

WHAT IF I WANT A PRODUCT NOT LISTED ON THE INTERVINO WEBSITE?

InterVino has an extensive range of quality wines and spirits to suit all tastes and budgets. In the event that you would like something specific for your recipient that is not listed on our site, simply contact us and we will make every effort to supply you with your gift of choice.